Winmaker Casino Terms and Conditions

Welcome to Winmaker Casino. These Terms and Conditions govern your access to and use of our website, games, bonuses, and all related services. By registering an account or placing a wager at Winmaker, you confirm that you have read, understood, and agreed to be bound by the provisions set out below. We encourage you to review this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our services.

1. About Us and Our Licence

At Winmaker Casino, we are operated by Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold e-gaming licence No. 0000064 issued by the Tobique Gaming Commission (Tobique First Nation, Canada). Our Random Number Generator (RNG) has been independently certified by iTech Labs in accordance with ISO/IEC 17025. Paysafe transactions are processed by Tronabriz Limited. The arbitration seat for any applicable disputes is Costa Rica. For alternative dispute resolution, you may contact EGIS at disputes@egis-adr.com.

2. Eligibility and Restricted Territories

2.1 Age and Legal Capacity

Our services are available only to individuals who are at least 18 years of age and who have the legal capacity to enter into a binding agreement. By creating an account at Winmaker Casino, you confirm that you meet these requirements in your jurisdiction. We reserve the right to request proof of age at any time and to suspend accounts pending verification.

2.2 Restricted Countries

We are unable to offer real-money gaming services to residents of certain countries and territories. Users from the following jurisdictions are strictly prohibited from participating in real-money play at Winmaker Casino:

Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, Bulgaria
Canada – Province of Ontario; Canada – Province of New Brunswick
China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Haiti, Iran, Iraq, Israel, Japan, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Poland, Puerto Rico, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Yemen

Players who circumvent these restrictions — including through VPN usage — are not entitled to any refunds or withdrawals. We strictly prohibit VPN circumvention, and any winnings obtained in this manner may be forfeited. Additionally, players from Sweden are ineligible for any bonuses, promotions, VIP programmes, or loyalty-point exchanges.

3. Account Registration and Verification

Here at Winmaker Casino, we require all players to complete registration with accurate, truthful, and up-to-date information. Only one account per player is permitted. All deposits must originate from an account held in the player's own name. Bitcoin players must complete identity verification before their first deposit is processed.

We may request KYC (Know Your Customer) documentation at any time, including before processing any withdrawal. Withdrawals will remain pending until verification is successfully completed. If we are unable to reach a player by phone or email within two weeks of a withdrawal request, the account may be locked and the pending withdrawal cancelled.

4. Currencies and Payments

4.1 Accepted Currencies

Our Winmaker platform supports the following currencies: AUD, NZD, CAD, EUR, USD, CHF, NOK, RUB, ZAR, BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, and TRX. The internal operating currency of our website is EUR. Cryptocurrency deposits are converted at real-time Coinbase Converter rates at the moment of the transaction; crypto-to-fiat exchange is not supported.

4.2 Deposits

We require a minimum deposit of €20 (or equivalent) to fund your account. The bonus-qualifying minimum deposit for our welcome offer is $30. All deposits must be fee-free and are processed instantly. There is no upper limit on cryptocurrency deposits. Available deposit methods for Australian players include Visa/Mastercard, Jet Bank Transfer, MiFinity, NeoSurf, Google Pay, Bitcoin, Litecoin, Ethereum, Dogecoin, Tether, Cash to Code, Ezee Wallet, and Skinsback.

4.3 Withdrawals

At Winmaker Casino, we process all approved withdrawal requests within 72 hours. The minimum withdrawal amount is €20 (or crypto equivalent) for fiat and crypto methods. The following frequency limits apply to all accounts:

Daily limit: €2,000 or equivalent
Weekly rolling limit (7-day): €7,500 or equivalent
Monthly limit: €15,000 or equivalent (resets on the 1st of each month)

Progressive jackpot wins are paid in full and are exempt from these frequency limits. Before any withdrawal can be processed, each deposit must be wagered a minimum of 3 times. Players who reach loyalty Level 11 (Elite Circle) benefit from doubled withdrawal limits, while Level 12 (The WinMaker) members enjoy tripled limits.

5. Bonuses and Promotions

We offer a comprehensive welcome package at Winmaker Casino spanning the first five deposits, with match bonuses and free spins available at each stage. All standard bonus offers carry a 40x wagering requirement. The maximum bet while a bonus is active is $5 (or A$8). The maximum win from any cash bonus is capped at $5,000, and from free spin bonuses at $200. All bonuses are non-sticky — your real-money balance is spent first.

Our Winmaker bonus code system allows players to claim specific promotional offers using designated codes at the cashier. Free spins credited as part of our loyalty or welcome programme are subject to a 50x wagering requirement, with a maximum win of $50 per free spin bonus. Free spin winnings and free spins themselves are valid for 7 days from the date of issue.

We also offer ongoing daily and weekly promotions, including reload bonuses, cashback deals, and free spin packages. Our 10% Daily Cashback offer is available Monday through Saturday on slots, subject to a minimum net loss of $30 and a maximum cashback of $500. All promotional terms are subject to change, and we reserve the right to modify or withdraw any offer at our discretion.

6. The WinMaker Journey — Loyalty Programme

Our loyalty scheme at Winmaker Casino consists of 12 named tiers. Players earn Status Comp Points (SCP) and Redeemable Comp Points (RCP) based on their wagering activity. For every $20 wagered on slots, casual games, fishing, virtual sports, scratch cards, or craps, players receive 1 SCP and 1 RCP. Roulette, game shows, dice, and crash games award points per $100 wagered; blackjack, baccarat, poker, and video poker per $200 wagered.

Redeemable Comp Points can be exchanged for bonus funds; 100 RCP converts to $1 at entry level, with improved rates at higher tiers. Weekly cashback is credited every Thursday at 06:00 UTC, with 5 days to activate and a maximum value of $5,000 per week.

7. Game Rules and Fair Play

We offer over 10,000 games from leading providers including Evolution, Pragmatic Play, Microgaming, BGaming, Betsoft Gaming, and many more. Certain game titles and providers carry territorial restrictions. NetEnt games are not available to players in a number of jurisdictions including Australia. Amatic games are restricted in Australia, Austria, Estonia, Greece, and the USA. Bonus wagering contributions are as follows: slots contribute 100%, roulette and card games 10%, poker and video poker 5%, and all other games 0%.

8. Responsible Gaming

We are committed to promoting responsible gambling at Winmaker Casino. We provide tools including deposit limits, session limits, and self-exclusion options. If you feel that your gambling is becoming problematic, please contact our support team at support@winmaker.com. We work with recognised responsible gambling organisations to ensure our players have access to appropriate help and resources.

9. Dormant Accounts

Our policy at Winmaker defines a dormant account as one with no login activity for a period of 12 consecutive months. A maintenance fee of €25 per month will be deducted from the balance of any dormant account after this period. We will make reasonable efforts to notify you before any such deductions are applied.

10. Governing Language and Disputes

The official language of these Terms and Conditions is English. In the event of any discrepancy between the English version and any translated version of our terms, the English version shall prevail. All disputes arising from your use of Winmaker Casino services are subject to arbitration with the seat in Costa Rica. For alternative dispute resolution, you may contact EGIS at disputes@egis-adr.com. For VIP and account enquiries, please contact us at winners@winmaker.com or via Telegram at @EricaWinmaker.

11. Amendments to These Terms

We reserve the right to amend, update, or replace these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or a prominent notice on our website. Your continued use of Winmaker Casino services following any such changes constitutes your acceptance of the updated terms. We recommend that you review this page periodically to remain informed of any updates.

If you have any questions about these Terms and Conditions, please contact our support team at support@winmaker.com. Our customer support is available 24/7 via live chat and email to assist you with any queries.

Content updated: July 14, 2026