Winmaker Online Casino Privacy Policy

At Winmaker Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at winmaker.com or use any of our services. By accessing our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering or engaging with our games and promotions.

WinmakerOnline Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We act as the data controller responsible for your personal information. Paysafe transactions are processed by Tronabriz Limited.

Information We Collect

When you register and play at Winmaker Online Casino, we may collect the following categories of personal data:

Personal Identification Data

Full name, date of birth, and gender
Residential address, country of residence, and postal code
Email address and telephone number
Government-issued identification documents (passport, national ID, or driver's licence)
Proof of address documents such as utility bills or bank statements

Financial and Transaction Data

Payment method details including credit card information, e-wallet accounts, and cryptocurrency wallet addresses
Deposit and withdrawal history, transaction amounts, and timestamps
Source of funds documentation where required for compliance purposes

Technical and Usage Data

IP address, browser type, operating system, and device identifiers
Login timestamps, session duration, and navigation patterns across our platform
Gaming activity records including game history, bet amounts, and win/loss data
Communication logs from live chat, email correspondence, and support tickets

How We Use Your Information

At WinmakerOnline Casino, we process your personal data for clearly defined and legitimate purposes. Below is an overview of how we use the information we collect:

Account management: We use your registration data to create and maintain your player account, verify your identity, and provide access to our services including Winmaker casino login functionality.
Identity verification (KYC): We are required to verify player identities before processing withdrawals and in accordance with our licensing obligations under E-gaming licence No. 0000064 issued by the Tobique Gaming Commission (Tobique First Nation, Canada).
Financial transactions: We process your payment data to handle deposits and withdrawals securely across our 30+ supported payment methods.
Bonus and promotion eligibility: We assess your account data to determine eligibility for our Winmaker casino bonus offers, including the welcome package, weekly promotions, and the WinMaker Journey loyalty programme.
Compliance and legal obligations: We process data to comply with anti-money laundering (AML) regulations, responsible gambling requirements, and restricted country policies as outlined in our Terms and Conditions.
Fraud prevention and security: We monitor account activity to detect suspicious behaviour, prevent unauthorised access, and enforce our policies against VPN circumvention and multi-accounting.
Customer support: We use your information to respond to queries submitted via live chat at support@winmaker.com or through our on-site contact form.
Marketing communications: Where you have provided consent, we may send you promotional materials about new games, Winmaker bonus codes, and platform updates.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing is necessary to perform the contract we hold with you as a registered player.
Legal obligation: We are legally required to conduct identity verification, maintain transaction records, and apply responsible gambling measures.
Legitimate interests: We process certain data to protect the integrity of our platform, prevent fraud, and improve our services.
Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting us at support@winmaker.com.

Cookies and Tracking Technologies

Our Winmaker Online Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support the functionality of our platform. Cookies are small data files stored on your device when you visit our site.

We use the following types of cookies:

Essential cookies: Required for core functions including secure login, session management, and navigation.
Analytical cookies: We use these to understand how players interact with our platform, which pages are visited most frequently, and where improvements can be made.
Marketing cookies: These help us deliver relevant promotional content, including information about the Winmaker no deposit bonus and other current offers.
Preference cookies: We store your language and regional settings to personalise your experience across our nine localised versions of the site.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers under strict confidentiality agreements in the following circumstances:

Payment processors and financial institutions handling your transactions (including Tronabriz Limited for Paysafe payments)
Identity verification and KYC providers
Game software providers such as Evolution, Pragmatic Play, Microgaming, and others whose titles are available on our platform
Regulatory authorities, law enforcement agencies, or courts where disclosure is required by law
Alternative Dispute Resolution bodies, including EGIS (disputes@egis-adr.com), in the event of a formal complaint
RNG certification bodies including iTech Labs (ISO/IEC 17025 accredited) for audit and compliance purposes

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing conditions. In most cases, we are obligated to maintain records for a minimum of five years following the closure of an account. If your account becomes dormant, please note that an inactivity fee of €25 per month applies after 12 consecutive months of no activity, as set out in our Terms and Conditions.

Your Rights as a Data Subject

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct any inaccurate or incomplete information.
Right to erasure: In certain circumstances, you may request that we delete your personal data.
Right to restriction: You may ask us to limit how we use your data in specific situations.
Right to object: You may object to our processing of your data where we rely on legitimate interests as our legal basis.
Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@winmaker.com. We will respond to your request within 30 days.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption technology to secure all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only, and all staff who handle player data are bound by confidentiality obligations.

Despite our efforts, no online system can be guaranteed to be entirely secure. We encourage you to choose a strong password for your WinmakerOnline Casino account, to keep your login credentials confidential, and to contact us immediately at support@winmaker.com if you suspect any unauthorised access to your account.

Responsible Gambling and Data Use

At Winmaker Online Casino, we use player data to support our responsible gambling commitments. We monitor gaming behaviour to identify signs of problem gambling and may use this information to apply deposit limits, self-exclusion tools, or cooling-off periods where appropriate. If you have concerns about your gambling behaviour, we encourage you to use the responsible gambling tools available in your account settings or to reach out to our support team directly.

Children and Minors

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account, we will immediately close that account and delete all associated data. If you believe a minor has accessed our platform, please contact us at support@winmaker.com without delay.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or through a prominent notice on our website. The updated policy will take effect from the date it is published. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to get in touch with us:

General enquiries: support@winmaker.com
VIP and account enquiries: winners@winmaker.com
Dispute resolution: EGIS — disputes@egis-adr.com
Registered operator: Metlait SRL, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica

We are committed to resolving any privacy-related concerns promptly and transparently. Thank you for trusting Winmaker Online Casino with your personal information.

Content updated: July 14, 2026